Question 1

Does the building have an elevator?

Accepted Answer

Unfortunately, the building is a historical 5-story walk-up built in the 1900s. Meaning there is no elevator on the premise. To make your stay as comfortable as possible, we will help bring all your belongings to your room.

Question 2

How many flights of stair to get to my room?

Accepted Answer

Our property has a total of 5 stories. The rooms with private suites are located on the first and second floor. All of our rooms with shared bathrooms are located on floors 3 and above.

Question 3

What are the check-in and check-out times of a hotel?

Accepted Answer

Check-in is is possible starting from 3pm. Check-out is 11am. We cannot guarantee late check-out.

Question 4

Can I get early check-in?

Accepted Answer

Check-in is at 3pm as we have to make sure your room is in perfect condition for your stay. If the room you are staying in is ready before 3pm we will be happy to let you in early.

Question 5

I will be arriving late in the evening at the hotel. Can I still check-in?

Accepted Answer

There is a hotel Ambassador at all times at The Flat. You can check-in at anytime after 3pm!

Question 6

Does The Flat allows pets?

Accepted Answer

Unfortunately, we do not allow pets on the hotel.

Question 7

Can luggage be stowed before check in / after check out?

Accepted Answer

Yes we can store your luggage before check in and after checkout.

Question 8

Is parking available?

Accepted Answer

Unfortunately, we do not have parking on our facilities.

Question 9

Could I receive packages? Is there a fee?

Accepted Answer

Guests are free to receive packages during their stay & are entirely responsible for communicating/coordinating its arrival. There is no fee for this service.

Frequently asked questions